Last updated: September 16, 2026
Shane & Son’s Heating and Cooling (“we”) operates this website. This page explains what information we collect, why we collect it, and what we do with it.
Who we are
Shane & Son’s Heating and Cooling
7704 Maltlage Dr, Liverpool, NY 13090
Phone: (315) 458-7711
Email: ShaneandSons@yahoo.com
Information you give us
If you fill out the service request form on this site, we collect the name, email address, phone number, and description of the problem that you enter. We use that information for one purpose: to contact you about the service you asked for. The form sends this information to us by email.
If you call us, we may write down your name, address, phone number, and details about your equipment so that we can schedule and complete the work.
Information collected automatically
Like most websites, our web host keeps server logs that record IP addresses, browser type, and the pages visited. These logs are used for security and to keep the site running properly.
This site uses cookies only where they are needed to make the site work, such as keeping the site secure and loading pages faster. We do not currently use advertising or analytics tracking on this site. If we add those tools in the future, we will update this page.
How we share information
We do not sell your information, and we do not share it for anyone else’s marketing. We share information only with the companies that help us run the business, such as our web host and our email provider, and only as far as they need it. We will also disclose information if the law requires it.
How long we keep it
Service requests sent through the form arrive as email and are kept in our email account as part of our normal business records. Job records are kept as long as needed for warranty, service history, and tax purposes.
Your choices
You can ask us what information we have about you, ask us to correct it, or ask us to delete it. Call (315) 458-7711 or email ShaneandSons@yahoo.com and we will take care of it. We may need to keep certain records where the law requires it.
Children
This site is meant for adults arranging heating and cooling service. We do not knowingly collect information from children.
Changes to this policy
If we change how we handle information, we will update this page and change the date at the top.